Privacy Policy

Introduction

M99 is committed to protecting the privacy of its players in accordance with applicable data protection laws and gambling regulations in Australia. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with our online casino services. By using our website and services, you consent to the practices described in this policy.

License Information

M99 operates under a license issued by the Government of Curacao. This regulatory framework allows us to provide online gaming services while adhering to strict ethical and legal standards. We are committed to ensuring compliance with all relevant laws and regulations pertaining to data protection and gambling in Australia.

Data Collection

We collect various types of personal information from our players to provide a safe and enjoyable gaming experience. The data we may collect includes:

• Registration Data: Information such as your name, date of birth, address, and contact details that you provide when creating an account.
• Payment Details: Information required to process your transactions, including credit card details, bank information, and payment service provider data.
• Technical Logs: Data such as your IP address, browser type, and access times that are collected automatically when you visit our website. This information helps us enhance the user experience and maintain the security of our platform.
• Cookies: We use cookies to improve website functionality and track performance. More details on our cookie usage are provided in the Cookie Policy section of this document.

Purpose of Data Usage

The personal information we collect is used for several key purposes, including:

• Account Management: To create and manage your player account, ensuring secure access and personalized services.
• Marketing Communication: To send you information about promotions, updates, and other relevant content, provided you have given your consent to receive such communications.
• Anti-Fraud Checks: To prevent fraudulent activities and ensure the integrity of our gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations and to verify the identity of our players as part of our commitment to responsible gambling.
• KYC Procedures: To conduct Know Your Customer checks, which are essential for verifying the identity of players and ensuring compliance with legal obligations.

Data Sharing

M99 may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate and process your transactions securely.
• Verification Partners: To conduct identity verification and ensure compliance with legal requirements.
• Regulatory Authorities: To disclose information as required by law for compliance with applicable regulations and licensing requirements.

We ensure that any third parties we share your data with adhere to strict data protection standards and use your information only for the purposes identified in this policy.

User Rights

As a player, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to legal obligations and retention policies.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact our support team. We will respond to your requests in accordance with applicable laws and within a reasonable timeframe.

Cookie Policy

M99 uses cookies to enhance user experience and track the performance of our website. Cookies are small text files stored on your device that help us remember your preferences and improve our services. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: These cookies help us understand how visitors interact with our website, allowing us to measure and improve performance.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes to the Privacy Policy

M99 reserves the right to update this Privacy Policy at any time. Any changes will be communicated to you through our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please reach out to the support team for assistance. We are committed to addressing your inquiries and ensuring your privacy is respected.