Terms and Conditions

Introduction and License

M99 is operated under license from Curacao, providing a range of online gambling services including real-money gaming, virtual games, and online pokies. Our offerings are designed to comply with all relevant Australian regulations and standards to ensure a secure and fair gaming environment for our players.

Eligibility

To participate in our services, users must be at least 18 years of age. Additionally, M99 adheres to jurisdictional restrictions and does not permit access to individuals located in regions where online gambling is prohibited. It is the responsibility of the user to ensure compliance with their local laws.

Account Rules

Each user is permitted to maintain only one account with M99. All players must complete mandatory Know Your Customer (KYC) verification to confirm their identity and age. Users are responsible for maintaining the confidentiality and security of their account information. Any unauthorized use of accounts or failure to comply with these rules may result in account suspension or closure.

Deposits and Withdrawals

Users can make deposits and withdrawals through various payment methods approved by M99. All transactions are subject to verification procedures to comply with Anti-Money Laundering (AML) regulations. Withdrawals may take up to seven business days to process, depending on the payment method chosen. Users are required to provide necessary documentation during the verification process to facilitate withdrawals.

Prohibited Activities

M99 strictly prohibits any form of cheating, fraud, or bonus abuse. Players are not allowed to use bots or exploit system errors. Any unauthorized manipulation of gameplay is grounds for immediate account termination. Users found engaging in such actions will be reported to the relevant authorities.

Limitation of Liability and Termination

M99 reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms and Conditions or is suspected of engaging in fraudulent activities. We are committed to complying with regulatory requirements and will take necessary actions to ensure a safe gaming environment.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by M99 are subject to specific terms and conditions that will be made available to players at the time of the offer. Players must meet all wagering requirements and other conditions specified to qualify for bonuses. M99 reserves the right to amend or withdraw promotional offers at any time.

Fair Play and Game Integrity Rules

M99 is dedicated to ensuring fair play and integrity in all games. We utilize random number generators (RNG) to ensure that game outcomes are fair and unbiased. Regular audits are conducted to maintain compliance with industry standards.

Fraud Prevention and Security Monitoring

To protect our players and maintain the integrity of our platform, M99 employs advanced security measures and fraud prevention protocols. We actively monitor all transactions and gameplay to detect and prevent any suspicious activities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team for resolution. M99 is committed to handling complaints fairly and transparently. If a satisfactory resolution is not reached, players may escalate the matter to the relevant regulatory authority.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable in Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

M99 is committed to promoting responsible gambling. Players have access to various tools to manage their gambling behavior, including deposit limits, self-exclusion options, and links to gambling support organizations. We encourage players to gamble responsibly and seek help if they feel their gambling is becoming problematic.